There comes a point when every business must decide the best approach to managing its network. For SMB businesses, they must decide whether to manage their own networks or outsource the process. Larger businesses must decide which aspects of the network management they should outsource. After determining business need, businesses—regardless of size—need to investigate service providers and gain a firm understanding of their MPLS installation processes and timelines, pre- and post-sales processes, and what kind of customer support they can expect from an MPLS service provider. During this session, we will address all of these topics to help you sell a robust solution to your customers—leading to a lasting business relationship.

After developing a stronger understanding of the MPLS timeline during the MPLS Timeline: Understanding the Project Scope-to-Order-to-Install Process session, you can further develop your lasting customer relationships by learning how you can best serve your customers as they determine which format is best for their needs: Public vs. private networks, value-added services, accessing their private networks, and using their customer portal will all be addressed.